We strongly recommended that you are protected by holiday/travel insurance prior to making a booking.

BOOKINGS

All bookings via our online system should be treated as provisional until you receive confirmation email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your stay. If the booking is less than 6 weeks from the date of your stay, the full price of the stay is required.

Payment can be made by debit or credit card on line at the time of your booking. Alternatively, you can pay by bank transfer. Confirmation of the booking will be sent after the deposit (or full payment), has been received, for bacs payments please email stay@devonheavenhideaways.co.uk to inform us this is how you have paid. If the balance is not paid by the due date Devon Heaven Hideaways reserves the right to re-let the property and retain the deposit.

When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided. This email forms a contract between you and Devon Heaven Hideaways.

Devon Heaven Hideaways only accepts bookings from persons over 18 years of age. We are strictly adults only and the maximum number in the accommodation is two. Devon Heaven Hideaways reserves the right, at all times, to refuse or cancel a booking.

We will do our upmost to ensure you stay in the property you booked but may, very occasionally, have to move your reservation into the alternate property.

HEALTH

If under the unfortunate circumstance you become ill on your stay and  return to your home. No refunds will be due. If you are not well enough to drive home, you must contact a health professional immediately for advice.

If you are unable to travel due to personal illness (e.g. Coronavirus or other illness) our cancellation policy applies.

If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to receive a full refund or postpone your stay to a later date (subject to any changes in prices applicable for the new dates) for up to 12 months.

ARRIVALS & DEPARTURES

Your accommodation will be ready by 3.00pm on the day of arrival. We are located in a Special Area of Conservation and, consequently, there is limited external lighting on site, because of this, we ask for all arrivals by 9pm, all year round. Your accommodation must be vacated by 10am on day of departure.

CANCELLATIONS & REFUNDS

Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be Emailed to:- stay@devonheavenhideaways.co.uk with a read receipt or follow up phone call to 07710970955 to confirm receipt of it.

If you cancel less than 8 weeks before the start of your holiday, we will endeavour to re-let your accommodation. If we are unable to do so, we regret that we will be unable to refund any monies paid. Should you give us more than 8 weeks notice, we will refund monies paid, less your deposit, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance. We recommend that you have appropriate holiday insurance cover.

If you are unable to travel due to personal illness (e.g. Coronavirus or other illness) our cancellation policy applies.

If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to receive a full refund or postpone your stay to a later date (subject to any changes in prices applicable for the new dates) for up to 12 months.

DOGS

We charge £30 for one small/med dog in the properties and £50 for two small dogs. We provide a blanket, water bowl and a doggy treat to enjoy whilst on their stay with us. If you are bringing a dog, we ask you to keep them off the furniture and bedding. Please do not wash them in the property bathrooms. We often have sheep grazing in our fields so, when onsite, we ask that your dog is kept on a lead and under control at all times. Please clear up after your dog with the poo bags provided. We ask that you do not leave your dog alone in the cabin at any time.  If you want to bring your dog/s, you must agree to these rules at the time of booking.

NOISE

We want all our guests to enjoy a peaceful, relaxing stay with us. To keep the meadow tranquil, and so as not to disturb the wildlife or other guests, please do not play loud music or radios outside the properties as noise is amplified as it travels up the valley. We also ask you to be conscious of how much noise you are making around the camp fire at night. After 10.30pm the only sound that should be generally audible in the field is hooting owls, the snuffling of the badgers and a low murmuring of our guests enjoying the sunset and some tranquil star gazing.

We reserve the right to ask your party to leave if there is repeated noise after having received two warnings. As you will have breached the terms of your contract with us, no refunds will be given.

BICYCLES

If you are bringing your bike on holiday with you, please ensure you have your own insurance. – our business insurance does not cover guests bicycles.

ELECTRIC VEHICLE CHARGER

We currently do not have an EV Charging point.

CANDLES

Due to the high fire risk with a wooden structure, the use of candles and tea lights is not permitted inside the cabins.

FIREWORKS & CHINESE LANTERNS

Due to the high fire risk with a wooden structure, the use of fireworks, sparklers and Chinese lanterns are not permitted across the entire site, at any time.

LOGS & CAMPFIRE WOOD

We provide a generous basket of dried, split logs and kindling for normal usage of the wood burning stove and firepit. If you do require extra logs, they can be purchased onsite for £10 a bag. The BBQ works best with charcoal.

BREAKAGES & DAMAGE

Please leave the accommodation tidy and let us know if anything gets broken, so we can replace it for our next guest. We will only charge for replacement in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment up to £150 from the guest. Guests will be charged for any item(s) that are removed or lost from the accommodation.

SMOKING

Smoking is not permitted in the cabins or outside on the wooden deck area. If you smoke in the meadow, please dispose of your butts responsibly.

UTILITIES

Should there be a failure in a utility service (e.g. water, heating, electricity, sewerage) please notify us immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12 hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.

EXTERNAL LIGHTING

Devon Heaven Hideaways is located in a Special Area for Conservation (SAC) and has been carefully designed to provide maximum guest comfort and convenience whilst respecting the surrounding natural environment and its native inhabitants. Please note there is no pathway lighting to the cabins from the car parking area.

RECYCLING

We have provided recycling bins for all recyclable waste and ask that you please use these as much as possible. Your Welcome Information pack  advises you of what is recyclable locally.

EXTREME WEATHER

Devon Heaven Hideaways holds no responsibility for guests who are unable to attend due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach The Roost due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance to cover such eventualities. If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.

LIABILITY

No responsibility is accepted for loss or damage of property (including pets), vehicles or vehicle contents belonging to guests during their occupancy.

If you leave an item behind in the cabins, you can request for us to return it by post.  There is a fixed charge of £5.00 for this service.

FORCE MAJEUR

Devon Heaven Hideaways accepts no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety
grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of The Roost management.

COMPLAINTS

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Last updated: 22/06/23 – Devon Heaven Hideaways